My Values & Methods
I’ve been providing website and technology solutions for clients of all kinds since 2002. Along the way, I’ve gained wisdom in knowing the types of clients that will benefit the most by working with me. This brief description of my values and working habits should help paint a picture of how I work and interact. If any of these are uncomfortable, or if it’s simply in conflict with what you are looking for, I may not be your best resource. However, if this description of my values and methods is in alignment with yours, I’d love to hear from you! Be sure to check out my FAQ page for more detailed answers to process and technical questions I often address for prospects and clients.
I place a high priority on and value:
Honesty. There’s no BS or hype here. If I don’t know, I will tell you and do what I can to find an answer. I will never tell you I can do something that I can’t do.
Efficiency. Sometimes prospects want things that just add unnecessary cost and complexity without providing much value. I have been known to “talk down” clients, saving them time and money. In other words, just because you can, doesn’t mean you should.
Stability. I work with the long-term in mind. You don’t want things to blow up with the next WordPress version update. I only work with premium theme frameworks, plugins and hosting providers.
Security. I use encrypted and other secure communications (like this form) to share sensitive information such as payment cards and passwords. All websites I build feature security hardening and very looonnnng login passwords.
I work best with clients who…
…have a realistic budget. Successful clients understand the value of good service and that there will be a financial investment required to achieve their desired outcome. Be sure to check out my FAQ page for more about typical project budgets and expenses.
…will respect my expertise and advice. I’ve been doing this for a very long time and have lots of real-world experience to bring to the table. If I don’t know the answer, I will tell you and seek the best solution I can. In short, if you’re double-checking with others (perhaps a marketing coach, relatives, etc.) on every detail for approval before proceeding, we won’t be a fit.
…are organized and fully prepared to begin a website project. This means having all requested website content (text, images, etc.) and any required logins ready to go at the start. If you’re uncertain about your approach or how to proceed, I understand! Consider booking a consulting session before starting. A web call with me will help clarify your goals and will save you both money and time.
…are focused on our project and are committed to see it through to a successful completion—on the established schedule.
…are at ease with communicating via email and have familiarity and basic skills in using the Internet.
…will take the time to carefully read and reply to messages in a timely manner. This is a bit of tough love here, but I will not work with clients who ignore messages, are careless about communicating clearly or who “disappear”.