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    Help Desk – 5

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    Help Desk – 4

WordPress Maintenance ServiceHelp Desk Basic: WordPress Maintenance, Backups & Security

Leave the techie-stuff to me! Help Desk Basic is a service designed to give you peace of mind that your WordPress website is being actively monitored and cared for on a continuing basis. Never worry that your site’s WordPress installation or plugins are out of date or if you have a fresh backup available to restore in the event a serious hosting problem.

If you need additional support services (such as site design changes, content editing, consulting or Internet marketing assistance), you have access to a dedicated online portal where you can send service requests or schedule calls, offered at a reduced rate with a quick turnaround time.

Help Desk Basic Includes:
  • Access to my secure, dedicated Help Desk web portal; track all your organization’s requests in one place
  • Dedicated email access
  • Initial website checkup and security “hardening”
  • Weekly WordPress and plugin update checks and installs
  • Daily local (hosting server) database backups
  • Additional daily offsite database + file (full) backups
  • Offsite backup archive (up to 90 days)
  • Assistance with site restore, if necessary
  • Spam comment monitoring & cleanup
  • Uptime monitoring
  • Extra support service requests offered at a hourly rate (with minimum incident fee)
chart1View a Help Desk plan comparison chart.  Questions? Schedule an introductory call.

 

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