Help Desk is a webmaster and technical assistance service for small businesses and workgroups. Whether you simply need someone to maintain your WordPress website, or need continuing on-call tech support help, there’s a Help Desk service option to meet your needs. There’s even an online service portal where you can submit service requests and track your past requests for yourself, or for your whole team.
The Help Desk website maintenance service includes site backups, WordPress version updates, plugin updates, uptime monitoring and priority service turnaround. Customized plans are also available.
Help Desk Basic
Help Desk Basic is designed to give you peace of mind that your WordPress website is being monitored and cared for on a continuing basis. Never worry that your site’s WordPress or plugins are out of date, or if you have a hidden security problem lurking. If you need additional services, you have access to a dedicated online portal where you can send service requests, offered at a reduced rate. Learn more about Help Desk Basic.
Help Desk Plus
Help Desk Plus offers everything in Help Desk Basic, plus up to one hour per month for webmaster support service. You can use service time for consulting, quick website content updates or a helping hand with your email newsletter. In addition, Help Desk Plus clients get daily malware scans, higher service priority and a reduced service rate with no incident minimum fee. Learn more about Help Desk Plus.
Help Desk Essentials
Help Desk Essentials offers everything in Help Desk Basic, with up to three hours service time included. If you need services beyond the included time, additional hours are billed at a reduced rate. As with Help Desk Basic, you have access to a dedicated online portal where you can send service requests or schedule calls, with priority turnaround. Have a team? All your organization’s requests can be tracked together with full reporting available. Learn more about Help Desk Essentials.
Help Desk Advanced
Help Desk Advanced includes an enhanced version of the maintenance offered in Basic and Essentials, plus up to 6 hours service time per month and enhanced backup schedule. If you need services beyond the included 6 hours, additional time is billed at a sharply reduced rate. As with Help Desk Basic, Plus and Essentials, you have access to a dedicated online portal where you can send service requests or schedule calls, with a higher priority turnaround. Learn more about Help Desk Advanced.
Help Desk PAYG
Help Desk Pay-As-You-Go (PAYG) is designed to provide webmaster or consulting services on an on-demand, intermittent basis. There’s no time commitment or monthly payments. PAYG service is a simple, time-metered service and does not include continuing website maintenance, backups or security hardening. Services are performed only upon the client’s request and service availability is not guaranteed. Learn more about Help Desk PAYG.